WHAT WE ARE KNOWN FOR

When you need Customer Engagement Assistance, we bring The CXForward Difference

1:1 IS OUR SPECIALTY


With our focus on Pega and Adobe’s Customer Engagement solutions, we attract and retain talented technology experts who specialize in 1:1 Engagement and real-time decisioning. With a team of Lead Decision Architects (LDAS) second to none, CXForward is proud to have a third of all the LDAs in North America.

 

FAST & FLEXIBLE


Unlike the big systems integrators, we are agile, allowing us to move faster, be more responsive, and modify how we work to meet your company’s unique needs.

INTRICATE SYSTEMS


We don’t shy away from complex delivery or existing programs that need help. Moving into a real time, omni-channel, single decisioning platform program can be overwhelming. We are often brought in by clients who initially planned for their existing technology vendor to implement CDH, and discover they need guiding help from a seasoned team on the delivery plan, existing system integration, and working with marketing to Maximize the Power of 1:1 Engagement.

 

TRAINING, COACHING, & BEYOND


CXForward goes the extra mile by taking our training beyond the classroom and providing on-the-job coaching to help your employees apply their newly learned skills to their actual jobs. We also provide staff augmentation services, for as long as you need it.

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