WHAT WE ARE KNOWN FOR

When you need Customer Engagement Assistance, we bring The CXForward Difference

1:1 IS OUR SPECIALTY


Moving to a real time, omni-channel, single decisioning platform can be complex and overwhelming. Our experience and expertise makes us the best in the industry, and we excel at designing and implementing complex solutions.

With our focus on Pega and Adobe’s Customer Engagement solutions, we attract and retain talented technology experts who specialize in 1:1 Engagement and real-time decisioning. With a team of Lead Decision Architects (LDAS) second to none, CXForward is proud to have a third of all the LDAs in North America.


 

FAST & FLEXIBLE


Unlike the big systems integrators, we are agile, allowing us to move faster, be more responsive, and modify how we work to meet your company’s unique needs.


TRAINING, COACHING, & BEYOND


CXForward goes the extra mile by taking our training beyond the classroom and providing on-the-job coaching to help your employees apply their newly learned skills to their actual jobs. We also provide staff augmentation services, for as long as you need it.


 

LATE STAGE ON-BOARDING


We are often engaged to join an existing program and integrate our Pega Pod training into the team, so that our clients are able to continue to support their program after the initial implementation with resident teams, who are trained and certified by the CXForward certified Pega trainers.