Ryan is a co-founder of CXForward and serves as the company’s Operations and Strategic Development Lead. He has been intricately involved in Pega projects since 2008 when he implemented Chordiant for Cox Communications. In the years since, he’s led delivery teams in a wide variety of industries and for a broad range of clients. He helped build the Pega practice for Comet/Merkle where he was responsible for leading delivery in the Americas. In 2017, Ryan helped co-found CXForward where he and the team focus on 1:1 customer engagement projects.
Ryan attended The American University in Washington, D.C. where he met his wife. He and Sharon now live in Atlanta with their four children.
Founder-SVP Client Development
Tom is a co-founder of CXForward and serves the company as its Business Development and Talent Acquisition Lead. Tom has been implementing Pega projects since 2008 and can count many successful engagements in the Financial, Insurance, Automotive and Telecommunications industries. Prior to starting CXForward in 2017, Tom owned a successful IT staffing company, Synapse Technologies, then oversaw Business Development and Pega Relationship Development for Comet/Merkle.
Tom holds a B.S. in Economics from Niagara University in upstate N.Y. He is married with three children, and splits his time between his Atlanta and Chicago homes. Go Bills!!
Founder – Senior Vice President
Mathew is a co-founder CXForward and serves as the Company’s Technology Lead. Mathew has far-reaching, deep technology experience working with a number of different programming languages and data platforms. In 2008 he began focusing on 1:1 marketing programs leveraging Chordiant and then Pega. Mathew has helped many customers in the Telecommunications, Financial and Auto Industries implement their strategic 1:1 marketing programs to include inbound retention, cross-sell/up-sell and outbound email/sms/direct mail.
Mathew continued his 1:1 marketing career with Comet Global Consulting shortly after they entered the U.S. market. Merkle acquired Comet Global Consulting in 2015. In 2017, Mathew left Merkle to help found CXForward.
Mathew holds a B.S. degree from George Mason University in Washington, D.C. and a Masters Degree from Emory University in Atlanta. He is married with three daughters and currently lives in Atlanta.