Welcome to CXForward

Transforming Customer Experience Management

We are experts in Digital Transformation of the Customer Journey. We bring depth of experience, agility, and superior technology solutions to bring empathy, efficiency, and intelligence to customer touchpoints.

Customer experience management is critical to attracting, converting and retaining customers. Your customers live omni-channel lives. They expect you to meet them on whatever channel they choose and deliver an exceptional experience every time they engage. That means personalized communication, relevant offers and interactions with context.

But most legacy CRM technology is woefully inadequate when it comes to customer experience. Traditional systems don’t support omni-channel engagement and can’t adapt fast enough for a marketplace where technology is ever-changing. And older CRM services can’t tie together the various silos of information, people and processes within the organization that need to be integrated in order to deliver exceptional customer-centric experiences.

That’s where CXForward is different. We use the leading software for customer engagement with guided processes, sophisticated analytics, predictive intelligence and business rules to constantly evaluate each customer interaction and recommend the next best action at every point on the customer journey.