We are technical design and implementation specialists for the industry's leading customer engagement solutions
Helping companies deliver the right message to the right customer at the right time and place, every time.
As official partners of Pegasystems and Adobe, CXForward ensures you get the most out of your MarTech investments, whether it be through a new customer engagement program, revamping an existing program, or reviving a program that is underperforming.
Assessing and implementing a new system is often overwhelming. Our Advisors meet with you to understand the customer engagement challenges your organization faces and determine the best solution to meet your needs.
Our Architectural review process helps define and document how the solution will integrate with your current tech stack for optimal results.
Our Advisors also help to identify all of the requirements for a successful implementation including data and systems integration requirements, team member participation from across the organization, staffing and training needs, key performance indicator and reporting specifications, and ongoing systems management processes.
We also provide peace of mind. Each of our Advisors have over 16 years experience working with 1:1 personalization technology.
We understand that integration with existing marketing and IT systems is an essential part of any successful implementation. That is why we have experts who specialize in Pega and Adobe to assist the team in successfully deploying a solution that optimizes your organization’s investment across platforms.
We also customize an implementation plan based upon your company’s preferred methodology whether it’s Agile, Scrum, or Waterfall.
Our expert design patterns, configuration process, and ‘build for reuse’ strategy expedites solution delivery and ROI, ensuring you receive a high performing solution.
TRAINING & COACHING
We offer customized training and certification programs as well as on the job coaching services to prepare your staff to support and manage your new capabilities.
With our staff augmentation services, you can also supplement your team with our experienced practitioners until your team is trained and up to speed. Or you can hire them to join your team. We are OK with that.
WHAT WE DO
Our team works with clients and technology partners to DEFINE & DELIVER industry leading engagement solutions
With many years of experience implementing and running complex decisioning programs at some of the largest financial, telecommunications, healthcare and entertainment companies in the US, we have the expertise to help you implement a new customer engagement program, revamp an existing program, or revive programs that may be underperforming.