Customer Service is our Focus | 1:1 Engagement is our Specialty

CXForward is the industry’s leading 1:1 engagement specialist with the most Pega Customer Decision Hub (CDH) experience in North America. We help companies create and manage AI driven engagement solutions that deliver the right message to the right customer at the right time and place, every time.

With Pegasystem’s CDH, the personal becomes scalable, enabling you to predict customer’s needs and deliver real time Next Best Action (NBA) messaging across all channels, at every customer touchpoint. Real-time data helps arbitrate between NBAs, taking into consideration the opportunity cost of one action over another. The result? Increased revenue and a higher return on investment – driven by improved cross-sell and higher customer satisfaction and retention.

CXForward designs and implements your solution based upon your organization’s needs and current capabilities, and we are there to support you as your team gets up to speed – for as long as you need us. We also provide training and certification on Pega’s low-code offerings, and can help your team members as they apply their training to your solution.

Ready to talk? We invite you to contact us